Refund and Returns Policy

Last updated: 8/05/2025

At [Your Website Name], customer satisfaction is our top priority. This Refund and Return Policy explains the conditions under which you may return a product, request a refund, or seek a replacement.

Please read this policy carefully before making a purchase.

1. Eligibility for Returns

You may return a product within 7 days of receiving it if:

• The item is damaged, defective, or not as described.
• The item is unopened, unused, and in its original packaging (for items not related to fault or damage).
• You notify us within 24–48 hours of delivery in the case of physical damage or missing items.

Returns will not be accepted if:

• The product has been used, altered, or damaged by the customer.
• The return request is made after 7 days of delivery.
• The product is listed as non-returnable (e.g., personal care items, opened software, etc.).

2. How to Initiate a Return

To start a return process, please follow these steps:

1. Contact our Customer Support at [insert email/phone number].
2. Provide the order number, reason for return, and photo/video evidence if the item is damaged or incorrect.
3. Wait for return approval and shipping instructions.

We reserve the right to inspect returned items before issuing refunds or replacements.

3. Return Shipping

• If the return is due to our error (damaged or incorrect item), we will bear the return shipping cost.
• If the return is for other reasons (e.g., customer changed mind), the customer is responsible for return shipping charges.
• You are advised to use a trackable courier service and ensure safe packaging to prevent damage in transit.

4. Refund Process

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

• Approved refunds will be processed within 7–14 business days via your original payment method or to your Nigerian bank account.
• Shipping fees, if applicable, may be deducted unless the return is due to our error.

5. Replacements and Exchanges

If a product is defective or damaged, you may request a replacement instead of a refund, subject to availability. Exchanges are allowed only for the same item or item of equivalent value.

6. Exceptions to Return Policy

The following items are non-returnable or non-refundable:

• Opened or activated software, apps, or downloadable content
• Items marked “Final Sale” or “Non-Returnable”
• Perishable items or health & hygiene products (e.g., earbuds, grooming tools)
• Products damaged due to misuse, negligence, or unauthorized repairs

7. Warranty Claims

If your product is covered by a manufacturer’s warranty, please follow the instructions provided by the manufacturer for repair or replacement. We may assist you in contacting the warranty provider.

8. Contact Us

For questions or assistance with your return or refund:

Email: info@keddinent.com
Phone:08060796381
Business Address: 8, RASHEED ALABA WILLIAMS STREET, LEKKI PHASE 1, LAGOS STATE
NIGERIA